Premium Power Sports ships products within 1 or 2 business days from the time that the order was placed. On occasion, we may be out of stock on some items. If this is the case, we immediately place an order with our suppliers / distributors for the product. We usually get the product to our warehouse within 2 or 3 business days. Shipment to the customer is then completed the very next day. If there are any delays longer than 5 days, an e-mail will be sent to the customer updating them on the situation.

 

Customer responsiblity

It is expected that the customer will understand that these items ship via UPS ground, from Indiana, and this can take up to 5 days to some parts of the country (in some places even 6 days). Please do not order a product on Monday evening and expect it by Thursday morning if you are in California, Oregon, or on the West Coast. Please understand that we do make every effort to get products shipped out as quickly as possible, but we cannot control the speed that UPS will deliver these products when shipped UPS ground.

 

 

If a customer cancels an order after the item has shipped, we can do a UPS Redirect to try to get them to catch the package and get it shipped back to us. If this is required, customer will be responsible for a $15.00 redirect charge, and this will be deducted from the customers refund amount. If the redirect doesn't work (sometimes it doesn't), and customer receives the shipment, they will be responsible for return shipping costs.

 

 

Our preferred method of shipping is UPS Ground.  On occasion, on certain products, we may ship via USPS Priority mail.  Typically, UPS driver pickup is Monday thru Friday at 1:00pm EST. The majority of our distribution centers are located within the Midwest, Central and Eastern coast of the United States. Here is a UPS shipping map that shows the typical transit times (from delivery) for UPS ground shipments.