Premium Power Sports / Frequently Asked Questions

Frequently Asked Questions

Send General Question E-mail to sales@premiumpowersports.com

Can I get my Tracking Number? Please click here to e-mail request for tracking number and send the OrderID (5 digits), Name, Phone and E-mail address to us. The shipping dept. will e-mail the tracking number ASAP.

How soon after I place my order is my item shipped? Orders placed before 1:00pm M-F are usually shipped the same day. Orders after 1:00pm typically ship within 24 hours, but 48 hours Maximum, guaranteed. The shipping department ships Monday - Friday, 8:00am thru 3:00pm EST excluding holidays.

How Fast can I get an item? Go to Shipping Info Page with Map and see the typical UPS Ground shipping times (our Default shipping method). If faster shipping is needed, please click here to e-mail a shipping request and send name, phone, address, items wanted, desired delivery date. Our sales department will contact you directly.

I have questions about a product? Please click to e-mail a product question

and send Name, Phone Number, E-mail address, product and question. We will contact you directly and try to answer any questions.

Why didn't I get an e-mail confirming my purchase? The system generates e-mails from sales@premiumpowersports.com, which sometimes gets placed in the Junk Mail folder by some spam control software. Please check your junk mail folder, and add us to the safe senders list. If you still can't find it, click to e-mail for a Order Confirmation Receipt and include Name, e-mail address, phone number and 1 product you ordered. Our Sales department will ensure the receipt is sent again.

Do you have a catalog you can send me? Sorry, we don't have any catalogs, but everything is listed on our website at www.premiumpowersports.com .

Do you have any locations near me? Sorry, we do not have any retail walk in locations.

Will you ship overseas? Sorry, but No, we only ship to the United States, Canada and Mexico.

Can I just order a Bladder or Cover for my tube? Yes, we do sell replacement bladders and covers for Sportsstuff and Airhead towables. Please e-mail for a bladder or cover price and be sure to include your name, phone, tube model number and e-mail. Our sales department will contact you directly to arrange payment and get your replacement on order.

The items said free shipping, why was I charged shipping? Not all items on our site have free shipping. You may have 1 item in your cart that does not have free shipping, and that is the reason for the shipping charges. If you are sure that all items were free shipping, e-mail for review of order and include name, phone, order ID (5 digits), and our sales department will review the order and contact you directly.

How much to ship to Canada? Please click to e-mail for a Canada UPS Shipping Quote and include the desired products, Name, Phone, physical and e-mail address. Our Sales department will contact you directly with a shipping quote. Please note that we only ship via UPS to Canada, and the customer will be responsible for any boarder / shipping taxes or VAT.

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